APEX Client Update (v2.3.1.19) - CLIENT UPDATE ISSUES

**07/27/2026 10:32 PM - CLIENT UPDATE ISSUES**

We've become aware that many uusers are experiencing issues with the Automatic client update.  The update runs as expected, but then the client will not launch.

At this time the only wrkaround we have is to reinstall the client.

APEX Client reinstall

  1. Uninstall APEX
    1. Go to Start - Settings - Apps - Installed Apps
    2. Select APEX Client and Uninstall
  2. Reboot Computer Once the Uninstall is complete
  3. Install the APEX Client
    1. Open a browser and go to https://dev-ws02.certna.org/APEX/Setup/
    2. Click Install
    3. Once the Setup.exe file downloads, Go to your Downloads folder and run setup.exe

We apologize for any inconvenience this may cause.

 

CeRTNA will be deploying an APEX update this weekend. (7/25/2026 - 7/26/2026)

*** Please be sure to close your APEX client at the end of your workday on Friday 7/24/2026. ***

This deployment includes the following updates:

  • Themes Update:
    • New Theme Selection Menu
    • Color preferences available in some themes
    • Removed old and redundant themes to reduce client size
    • Dark Theme corrections so all text is readable.
The image displays a software interface showing themes for CeRTNA APEX, including the "Office 2019 White" theme and branding.

 

  • Tyler Auto-Rejection supression
    • Counties using  Tyler Eagle Recorder can now supress invalid Auto-Rejections
    • Contact Greg Dapkus for more information
  • Email Template Updates
  • Client download reduced by 60%: 408MB -> 164MB
  • Bug Fixes:
    • MOU/COi Update view and date validation fixes
    • Submitter view fixes
    • Manual submiter creation now working as expected

We’ll send out an e-mail once the update is finished and the post-deployment testing is completed successfully. 

 

**07/27/2026 10:32 PM - Completed**

The APEX update has been completed on the ERDS & G2G platforms and post-deployment testing was successful.

Please make sure you are using the latest client (2.2.9693.19861) when logging into APEX. 

The image shows a login interface for the Automated Payload Exchange (APEX) system with a warning about unauthorized access.

 

If you have any questions or concerns, please contact  our Technical Director, Greg Dapkus greg.dapkus@CeRTNAca.gov

If you need immediate assistance, please call 657-216-1400.